Employment Type: Permanent
Work Mode: Remote
Experience: 3 to 6 years
What Are We?
We are an exclusive cloud services company, transforming the world with digital technology. We excel in serving the customers with the right experienced, certified professional cloud talent. We are passionate about creating world class human capital which has Hands-on Cloud experience to build, migrate and support complex Cloud environments. We are keen in providing tailored services and solutions for each customer. We measure our success based on the business outcomes we deliver.
Who are We?
We are a bunch of passionate software professionals who love to work together and grow together!! We work, create, and inspire each other every day. We are a purpose driven collaborative team. We always want to give our best and we are dedicated towards achieving mutual success. Our corporate culture is unique, and each employee is valued here. We are always ready to walk the extra mile to satisfy our customers. Leveraging our cutting-edge expertise, we provide the best solutions to the clients. We are outcome obsessed and customer centric. We love to walk the talk. At WhiteBlue, we create future for our customers in the areas of Cloud, Data and IoT.
Position Summary:
The IT Infrastructure Engineer plays a pivotal role in providing comprehensive IT infrastructure support to customers utilizing the N4 software, both in on-premises and cloud-hosted environments. This position involves collaborating with a diverse range of customers to offer strategic planning, technical design, and implementation of IT infrastructure solutions. Key responsibilities include the design of hosting environments, firewall setup, security audits, health checks, network and server maintenance, disaster recovery planning, and managing WAN/communication links to ensure seamless N4 software operation.
Role and Responsibilities:
- Provide ongoing maintenance, troubleshooting, and support of customer IT infrastructure through Managed Services, including servers, network hardware and software, disaster recovery, storage, WAN/communication links, and cloud hosting environments.
- Design, implement, and maintain both on-premises and cloud-hosted infrastructure for the N4 Terminal Operating System (TOS).
- Monitor and diagnose infrastructure incidents affecting N4 TOS performance and the underlying systems, ensuring timely resolution.
- Consult with customers and troubleshoot N4 TOS-related software and infrastructure issues, providing solutions and expert guidance.
- Review, audit, and administer customer hardware and cloud configurations to ensure optimal performance.
- Ensure customer issues are resolved in line with Service Level Agreements (SLAs), maintaining high levels of customer satisfaction.
- Remain on standby for critical P1 incidents and provide weekend or shift-based support as required for 24/7 customer operations.
Qualifications:
- Extensive experience in server centralization, consolidation, and virtualization of servers and storage within modern IT architectures.
- Strong technical expertise in network hardware, protocols, and internet standards, with a solid understanding of operating systems and their configurations.
- In-depth knowledge of database technologies, including scaling, redundancy, and backup strategies.
- Proven experience in network capacity planning and network security, with a deep understanding of best practices in these areas.
- Ability to conduct advanced research into networking issues and provide recommendations for technical improvements.
- Exceptional troubleshooting skills with a focus on hardware and infrastructure optimization
- A minimum of 3 years of consulting experience with the technologies listed above
- Expertise and/or qualifications in the following technologies:
– Load Balancers
– Clustering
– Tomcat
– Oracle 11g or 11g RAC, SQL, MySQL databases
– Red Hat Linux 5
– RAID
– Microsoft Server 2008
– ActiveMQ
– Microsoft SQL Server 2012
– JMS
– Firewalls
Knowledge, Skills, and Abilities:
- Experience in the maritime or logistics industry is highly desirable.
- Familiarity with N4 Terminal Operating System (TOS) is a significant advantage.
- Experience working in distributed, virtual teams with strong collaboration skills.
- Positive attitude, strong work ethic, and a demonstrated commitment to excellence.
- Exceptional organizational and multitasking skills, with a focus on detail.
- Outstanding customer service and follow-up abilities, ensuring issues are resolved effectively.
- Ability to work collaboratively and follow instructions, contributing to a team-oriented environment.
- Multilingual capabilities are a plus.
This position is ideal for an IT professional with a strong technical foundation, seeking to support and enhance critical infrastructure solutions for global customers in the maritime and logistics sectors.
