Managed Services EDI Engineer

Role and Responsibilities:

• Monitor and diagnose EDI performance within Client software.

• Configure and deploy new EDI messages for customers.

• Onboard new trading partners, ensuring seamless integration with EDI systems.

• Research and resolve EDI errors in real time to ensure seamless message processing.

• Troubleshoot customer-reported EDI issues and provide effective solutions.

• Respond to and resolve customer inquiries in accordance with Service Level Agreements (SLAs), maintaining high standards of service delivery.

• Standby for critical P1 incidents, with availability to work weekends or shifts as necessary to support customers 24/7.

Qualifications:

• Bachelor’s degree or relevant college qualification.

• Minimum of 5 years of experience managing EDI in an enterprise software environment or a related field.

• Strong expertise in both U.S. (ANSI X12) and UN (EDIFACT) EDI formats, including transaction sets such as BAPLIE, COPARN, COPRAR, 315 (UN/EDIFACT) and 214, 310, 322, 404 (ANSI X12).

• Highly self-motivated with strong attention to detail.

• Proven analytical and problem-solving skills.

• Ability to prioritize tasks effectively in high-pressure environments.

• Strong customer service orientation with a commitment to client satisfaction.

Knowledge, Skills, and Abilities:

• Experience in the maritime or logistics industry is highly desirable.

• Familiarity with Client TOS is a significant advantage.

• Experience working in distributed virtual teams.

• Exhibits a positive attitude and strong work ethic.

• Maintains a professional image, personality, and demeanour.

• Effective verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Excellent customer service and follow-up skills.

• Good listening skills and attention to detail.

• Demonstrates a proactive approach to problem-solving.

• Shows pride in work, company, and team.

• Displays high energy and enthusiasm.

• Ability to work collaboratively and follow instructions.

• Multilingual proficiency is a plus.

This role is critical to ensuring seamless and efficient EDI operations, directly supporting the smooth functioning of customers’ supply chain and logistics processes.